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What is Concierge Class?
Concierge Class is National Travel’s patented class of service that reflects our commitment to provide every customer VIP service, every time. In an increasingly itemized and ancillary fee-based industry, National Travel offers a uniquely universal standard of service and personalized travel management to our customers.
National Travel has developed rigorous customer service protocols and tracking programs, as well as cutting-edge technology in order to provide the utmost in responsiveness and accessibility to our customers. Our Concierge Desk Specialists anticipate traveler needs and are empowered to act on behalf of the customer in order to provide the safest, most convenient and most enjoyable travel experience.
Our agents undergo intensive, on-going training that empowers them to provide the highest level of customer service. Agents continually monitor flights and ensure that travel is successfully completed, even if airline cancellations or delays threaten the integrity of the trip. We obtain special amenities for our customers, including priority seat assignments, advance boarding passes, restaurant reservations, event tickets, meeting rooms and black car service.
National Travel’s Concierge Class service is our guarantee that your travel needs will be fulfilled by an expert agent who is committed to excellence in customer service.
See why we’re different.
What people are saying
I am long overdue in writing a letter of commendation for the fine ladies of national Travel Service. I would not have believed that such excellent service could be provided had I not experienced it myself. I don’t have to say “keep up the good work.” I know they will.
Chief Deputy Clerk
Eastern District of Tennessee
US District Court
Trip Planning Features
- Full service 24/365.
- Lowest airfare guaranteed.
- Online booking with mobile availability.
- $200,000 complimentary flight insurance.
- Mobile option itineraries.
- Audit review of airfares.
- Code Share and Fair Rule advisement.
- Upgrade and Waitlist Monitoring.
- Frequent Flyer assistance.
- Access to Concierge Desk.
- Multiple Hotel Selections.
- Access to American Express Rates and Savings.
- Personal account representatives.
- Private air charters.
- Rail reservations.
- Rental Car analysis and upgrades.
- Access to mobile iPhone app.
- Seat Assignments.
- Advance Check-in.
- Boarding Pass.
- Pre-paid baggage.
- Restaurant reservations.
- Sport and event tickets.
- Airline club assist.
- Black car.
- Passport/Visa assistance.
- CDC, State Dept., Country Briefing.
- Airline/Alliances/Code Sharing.
- Aircraft type seat configuration.
- Upgrade advisement.
- Special seat selection procurement.
- Baggage allowances and charges.
- Airline lounge advisement.
- Advance check-in/boarding pass.
- Currency exchange/purchase.
- International hotel discounts.
- Black car with English speaking driver.
- Rail reservations and ticketing.
- Local host/Sightseeing.
- US Embassies locations/contact.
- Mobile international app.
- Duty of Care.