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What is Concierge Class?
Concierge Class is a bold, new dimension in travel management services. National Travel Inc. has always been noted for our high level of customer service. In an era of airline alliances, maximum-capacity flights and ancillary fees, we believe Concierge Class service is the smartest and most efficient.
NTI long ago emphasized high customer service and leading-edge technology in order to bring both responsiveness and accessibility to every client, every time. Concierge Class brings a new element of anticipation to the NTI service program; anticipation of travelers’ needs is the cornerstone of Concierge Class.
Concierge Class encompasses two areas of service within NTI. We have expanded our agent training and capability to include all areas of client service, including a complete monitoring system for all flights 24/365 and direct intervention should the traveler have a delayed or canceled flight. Special amenities are also easily obtainable from all travel suppliers: airlines, rental cars, hotels, resorts and tour companies. We have every component of your trip covered, end-to-end.
The NTI Concierge Desk is a new, exciting feature that handles special traveler “delight” features: such as priority seat assignments, advance boarding passes, restaurant reservations, event tickets, a meeting room at an airport lounge or any other special requests.
Our commitment to Concierge Class service means that your travel needs are fulfilled by a well-trained staff of friendly agents working with all-knowing members of our Concierge Desk. From monitoring waitlists to international passport/visa assistance, rest assured our team will provide you with superior service every time.
What people are saying
I am long overdue in writing a letter of commendation for the fine ladies of national Travel Service. I would not have believed that such excellent service could be provided had I not experienced it myself. I don’t have to say “keep up the good work.” I know they will.
Chief Deputy Clerk
Eastern District of Tennessee
US District Court
Trip Planning Features
- Full service 24/365.
- Lowest airfare guaranteed.
- Online booking with mobile availability.
- $200,000 complimentary flight insurance.
- Mobile option itineraries.
- Audit review of airfares.
- Code Share and Fair Rule advisement.
- Upgrade and Waitlist Monitoring.
- Frequent Flyer assistance.
- Access to Concierge Desk.
- Multiple Hotel Selections.
- Access to American Express Rates and Savings.
- Personal account representatives.
- Private air charters.
- Rail reservations.
- Rental Car analysis and upgrades.
- Access to mobile iPhone app.
- Seat Assignments.
- Advance Check-in.
- Boarding Pass.
- Pre-paid baggage.
- Restaurant reservations.
- Sport and event tickets.
- Airline club assist.
- Black car.
- Passport/Visa assistance.
- CDC, State Dept., Country Briefing.
- Airline/Alliances/Code Sharing.
- Aircraft type seat configuration.
- Upgrade advisement.
- Special seat selection procurement.
- Baggage allowances and charges.
- Airline lounge advisement.
- Advance check-in/boarding pass.
- Currency exchange/purchase.
- International hotel discounts.
- Black car with English speaking driver.
- Rail reservations and ticketing.
- Local host/Sightseeing.
- US Embassies locations/contact.
- Mobile international app.
- Duty of Care.