Our concierge will quickly answer. Please identify yourself as a traveler or administrator for the State of West Virginia, and provide your department number.
The concierge will ask when you plan to travel. If you are calling for travel today, we treat that as an urgent priority, and an agent will help you as soon as possible. Please let us know immediately if you have a travel emergency.
For less urgent travel needs, the concierge can also set up an appointment with one of our agents to give you a call at your convenience.
We are available 24/7/365 and do not charge extra on nights or holidays.
As part of National Travel’s 24/7 Flight Center, travelers will receive an email notification to opt-in to FlightStats, which provides alerts for cancellations or delays. If you previously declined FlightStats but would like to opt in now, please give us a call to sign up.
For non-urgent travel reservations, you may also contact us via email: vipservices@nationaltravel.com
Our Complete List of Services
Cost Inclusive
- Access 24/365 from the NTI On-Call Center
- Personal travel profile (creation and maintenance)
- Frequent-flyer assistance and inclusion
- Club numbers inclusion – hotel and rental cars
- Instant email confirmations
- Automated invoice system
- Online itinerary retrieval
- Client travel policy instruction, if applicable
- $200,000 flight insurance (up to $1,000,000 per traveler, per accident)
Airfare Analysis
- Priority seat assignment
- Air class upgrade processing/monitoring airfare rules analysis
- Alternate airport origin and destination (if applicable)
- Code sharing disclosure
- Schedule change monitoring (acceptability intervention)
- Connecting city analysis (connecting times) suggestions
- Lower fare monitoring
Hotel / Other Accommodations
- Tailored hotel selection based on client policy/preference Hotel selection based on locations
- Disclosure of cancellation penalties
- Amenities and handicap information
- Blocked room availability
- Automated confirmation
- Lowest applicable rate availability
- Telephone direct on specific needed accommodations
- Global Discount Program
Rental Cars
- Upgrade of car category availability
- Locations and hours of operation, both airport and other locations
- Disclosure of rate policies, gas, insurance and drop charges
- Review of client preferred rental car rate
- Telephone direct on special requests
- Lowest applicable rate availability
Limos/Black Cars – Surcharge may be incurred.
- Rate comparison per hour and minimum charges
- Preferred car type
- English speaking drivers
- Security assessment
- Cancellation policy advisement
- Airport location pickup
Complimentary Mobile App Features
- My Trips – Air, car and hotel reservations are automatically uploaded to the application using the email address that the travelers provide to the agents.
- Boarding Passes – Electronic boarding passes can be requested, and allow travelers to go to the airport paperless, having the barcode scanned directly from their mobile phone.
- Add Itinerary – Travel arrangers or colleagues can add and track additional employee travel.
- Notifications – Passenger itineraries monitored by FlightStats provide timely information about delays, gate changes or cancellations directly in the application.
- Flight Availability – Travelport GDS allows search for available flights with up-to-the- minute price data.
- Expense Reports – Trip details can be sent to an approver and imaging technology easily generates expense reports.
- Airline Regulations – Passengers are informed of their rights so they can better understand airline fees and duties. This feature also helps locate airline clubs.
- International Services – Helps travelers find Embassy Locations, convert foreign currency and review information and alerts from the State Department and CDC.
- Concierge Services – Travelers can use the application to instantly connect with a live agent for assistance with advance flight check-in, pre-paid luggage and special requests, such as spa or dinner reservations, sport or event tickets and tour or shore excursions, (See Concierge Services for more information.)
- Travelers can also use the application for emergency services, connecting instantly with a live agent for assistance with re-routing delayed or canceled flights, lost baggage claims, Passport/Visa assistance and more, 24 hours a day, 365 days a year. (See Trip En Route Assistance for more information.)
- Government Services – Federal travelers can search for Federal Travel Regulations, find hotels that participate in the FedRooms program and look up applicable Per Diem rates for the cities where they are working.
- Driving Directions – In-app driving directions get travelers where they need to be, seamlessly.
- Instant Text Message Access – Immediately connect with an agent, 24 hours a day. Duty of Care – Our agents monitor breaking news and weather to send you relevant updates, no matter where you are.
Trip En route Assistance
- Flight status information sent to your computer and cell phone, if flight is delayed. Flight status direct from your on-call agent
- Rerouting assistance on delayed or canceled flights
- Traveler Right’s Information from your on-call personnel
- Quick Change: flights changed en route due to missed flights or other changes Baggage Tracking Assistance
- Rental Car and Hotel notification of traveler’s delays to avoid cancellations and no-show charges.
- Intervention on behalf of client for any travel supplier shortcoming or error
- Emergency assistance of any travel situation 24/7/365
International Services
- Independent airfare rate review for multi-stop itineraries
- Consolidator ticket review
- Code Sharing aircraft disclosure
- State Department bulletins
- Business travel protocol assistance
- International Rail reservations
- Ferry Reservations (including car)
- International meet and greet arrangements
- Ground Transport Black Cars/English Speaking Drivers
- Currency Exchange comparable rate quotes
- Center for Disease Control Bulletins (CDC)
- Security Assistance
- Passport and Visa Service
Post-Trip Assistance
- Automated refund system
- Airfare refund calculation
- Unused ticket tracking and notification
- Lost receipt assistance
- Two-year database
- Client advocate resolution assistance
- Credit card reconciliation
- Frequent-flyer reconciliation assistance
- Tailored travel management reports
Expanded Concierge Services – Surcharge may be incurred.
- Special accommodations (apartments/houses/bed & breakfasts)
- Restaurant reservations
- Mapping of area
- Event tickets
- Aircraft executive charters
- Special meet and greet
- Personal sightseeing arrangements
- Small meetings at private clubs
