Government Travel – Experience Matters
National Travel has over 40 years of experience working in Government Travel Management and continues to serve some of the largest federal, state, and local government agencies with some of the toughest travel requirements there are.
From deploying thousands of travelers to natural disaster zones, to handling humanitarian teams moving through dangerous countries around the world. We know the job our government travelers are doing is vital work and they know who to trust to handle the travel arrangements.
We know every government agency is a little different and will customize your travel management to fit what YOU need out of your travel!
GSA Certification
View our updated GSA Contract that has led many government agencies to trust National Travel as their preferred travel partner.
Strategic Partnerships
National Travel works with a variety of expense management tools inclosing Concur, ChromeRiver, and many more! These relationships help make your travel program operations smooth and easy to manage.
Policy Enforcement
Our years of government experience have taught us the nuances of government travel policies and our resources help to enforce it!
Airline Ticketing Agency
We help find the most efficient, comfortable, and best route by:
- Comparing alternate origins/destinations to find the best options for you.
- Analyzing connection cities and times to avoid missed connects and create a stress-free flight experience.
- Comparing seat maps across airlines and departure times to find the most comfortable option for you.
- Give instant access to the itinerary via Email, the IT App, or our Website for quick reference.
Additional government travel services for your convenience
- Flight Insurance – We include a standard flight life insurance of up to $250,000 per traveler to cover the unlikely event of an airline accident.
- Frequent Flyer enrollment assistance if requested.
- Save all membership numbers in the traveler’s profile so you don’t need to remember them.
- Seat selection, monitoring, and purchasing, if your preference is not available, we will monitor your flight for a better seat to open up or help in purchasing a better seat at your request.
- Baggage tracking or lost baggage assistance so you can get on with your life while we track down your luggage.
- Traveler’s Rights Advisement, we know what the airlines are responsible for and how to help in any situation.
- Split Ticket Payments – We can accept multiple forms of payment on ticket purchases if needed.
- Flight Stats Monitoring – automated system that watches for any travel interruptions so you know faster and can plan ahead.
- En-Route Assistance – We are here to provide assistance or recommendations throughout your entire travel experience, so you always have a travel expert in your pocket.
Services you can depend on
Special Services
Software that keeps a watchful eye on all our airline reservations to alert of any interruptions, delays, or cancellations so you can rest easy!
Our agents are constantly monitoring the Flight Stats system which alerts us if any reservation we have booked could suffer interruptions. This allows us to alert our travelers as soon as something comes up so we can help you to adapt faster and get back to your business. We will reach out with a phone ca
ll with new flight options already selected to get your travelers rerouted faster so they can always get where they need to be when they need to be there.
A Critical Special Service
On a good day, airline operations incur approximately 176,000 flight delays and/or cancellations. These delays and/or cancellations disrupt travel plans of both business and leisure travelers, often with traumatic results. National Travel has made these travel events a priority and our agents work to select the best solution for every flight interruption.
Irregular Operations (IROPs) training is a priority for all of National Travel’s advisors. Each traveler’s flight interruption, or potential problem, is acted on in real time. On many occasions, our Travel Specialist will have already selected alternate flights for an itinerary as a backup, before the client is even aware of the issue!
Our advantage is that we research and analyze not only one airline or routing, but on multiple airlines and routing options to find the best solution. On a stormy winter day, it is not uncommon for our Concierge Group to act as triage in routing flight status reports to our Travel Advisors, who may have hundreds of these issues to work through during a daily operation. Our services, including the rerouting and re-booking of itineraries impacted by IROPs, are available 24 hours a day, without charge!
Special Service – International Desk
Our team of globe-trotting agents are able to assist with country specific travel recommendations, cultural advice, restaurant recommendations/reservations, and much more!
Our Agents will assist with:
- Passport and VISA Assistance/Procurement
- Global Entry Payment/Procurement
- Interpreter Procurement and Assistance
- International Currency Exchange
- Country Briefing Protocol
- International Meet and Greet Reservations
- International Black Car Reservations
- Rail Schedules, Ferry Reservations
- Consolidator Ticket Review
- Duty of Care- stay connected with your travelers traveling internationally.
- CDC Bulletins, State Bulletins, Embassy Locations
- In-house Monitoring, Passengers on a Plane
Government Hotel Reservations
Participating with FedRooms and being a full-service travel agency, National Travel’s Hotel Program presents the most in selections and value.
The benefits of the program are:
- Rates are always at or below per diem
- No hidden service or resort fees unless requested by the traveler
- No minimum stay requirement
- More than 180+ plus chains
Many of the FedRoom properties also offer:
- Free Breakfast
- Free Parking
- Free Internet
- Free Airport Transfers
- Free Shuttle to Your Government Facility
- Generous cancellation policy
Being a Full-Service Agency, our program allows our agent to contact any property and negotiate the best rates on your behalf. You never have to worry about limited space or budgets, as our agents will always work to find the best location at the best rate for you.
Government Car Rental
Government Travel Ground Transportation
- Easy Booking with any rental company through our online tool or with an agent.
- Memberships and Preferences are saved so you always get your reward points and do not need to remember any numbers.
- Assistance with Receipts and Refunds so you can get on with your day, while we take care of this for you.
- Negotiate corporate rates to gain company discounts and set up preferred vendors.
Uber and Lyft for Business Use
National Travel has organized an Uber or Lyft for Business arrangement that allows us:
- The ability to schedule rides for travelers in real-time or in advance.
- No need for your travelers to have the Uber or Lyft app.
- We track rides through an online dashboard from start to finish.
- Ability to charge your card after the ride is taken and add this to your invoice.
